How to Submit and Check Grievance on Incometaxindiaefiling.gov.in
The ‘e-Nivaran’ offers a paperless mode of lodging the complaints, uploading necessary documents, getting the complaint processed and track status of redressal of the same.
Submit Grievance
User can submit Grievance related to Assessing Officer, e-Filing portal, Centralized Processing Centre (CPC), TDS Reconciliation Analysis and Correction Enabling System (TRACES), Directorate of Income Tax (Systems), National Securities Depository Limited (NSDL), Unit Trust of India (UTI) and SBI-refund banker.
All major issues on which grievance may arise are categorised into sub-heads. User need to choose the correct category and sub-category along with user enterable personal information. If the grievance does not fall under any of the sub-category, free text field is also provided to capture the grievance. Documents if any required to be submitted to substantiate the grievance can also be uploaded.
Taxpayers can submit the grievance through the following ways:
• Submit the Grievance if user has not registered at e-filing portal
• Submit the Grievance if user has not registered at e-filing portal
Submit the Grievance if user has not registered at e-filing portal
Perform the following steps:
| Step 1 | Visit the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in |
| Step 2 | Go to the ‘e-Nivaran’ menu located at the upper-right side of the page, Click ‘Submit Grievance’ |
| Step 3 | Select ‘Do not have PAN or TAN’ -> Click ‘Submit’ -> Go to ‘Grievance’ tab -> Click ‘Preview & Submit’ |
| Step 4 | Enter the six-digit OTP recieved at the given Email ID and Mobile Number ⇒ Click Validate |
Submit the Grievance if user has not registered at e-filing portal
• Submit the Grievance if user has registered at e-filing portal – Click here to know more
Perform the following steps:
| Step 1 | Logon to the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in |
| Step 2 | Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page -> Click ‘Submit Grievance’. |
| Step 3 | Agree the Grievance Discalaimer. |
| Step 4 | Read all instructions carefully -> Go to ‘Grievance’ tab -> Fill the ‘e-Nivaran’ form -> Click ‘Preview & Submit’ |
Check Grievance Status
Once the grievance is registered, User will receive a grievance reference number through which they can check the status of the registered Grievance.
Before Login the e-filing portal
Perform the following steps to check the complete status of actions taken on the Grievance before login.
| Step 1 | Visit the ‘e-Filing’ Portal to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in |
| Step 2 | Go to the ‘e-Nivaran’ menu located at the upper-right side of the page ⇒ Click ‘View Grievance Status’ ⇒ Enter the ‘Grievance Acknowledgement Number’ ⇒ Click ‘Submit’ |
| Step 3 | Enter the OTP receieved at your Email Id and Mobile number provided at the time of submitting the Girevance to view the grievance status |
After Login the e-filing portal
Perform the following steps to check the complete status of actions taken on the Grievance after login.
| Step 1 | Logon to ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in |
| Step 2 | Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page ⇒ Click ‘Grievance Status’ |
Check Grievance Status – Prior to 19 August, 2016
If user wants to check the status of Grievance filed prior to the introduction of ‘e-Nivaran’ module then
Click here to know more.
| Step 1 | Logon to the ‘e-Filing’ Portal www.incometaxindiaefiling.gov.in |
| Step 2 | Go to the ‘e-Nivaran’ menu located at the upper-middle side of the page ⇒ Click ‘Grievance Status – Prior to 19th August,2016’ |
| Step 3 | Click ‘Request ID’ to view the status. |