The provided documents consist of the Customer Request Form and the Account Opening Forms (for individuals and non-individuals) for Bank of India (BOI). These forms serve as comprehensive tools for managing banking relationships, from establishing a new account to modifying existing services.

Below are the key points categorized by the primary functions of these documents:

1. Personal & Account Details Management

This section allows customers to keep their records current, which is essential for regulatory compliance and effective communication.

• KYC Updates: Options to update identity documents like Aadhaar, PAN, Passport, Voter ID, or NREGA cards.

   

• Contact Information: Facilitates changes to mobile numbers, email IDs, and permanent or correspondence addresses.

   

• Legal Identity: Includes requests to change a customer’s name (requiring government gazette or marriage certificate) or title.

• Account Status: Features to activate dormant/inoperative accounts or convert a minor’s account to a major’s account upon reaching adulthood.

   

2. Digital & Transactional Services

The forms provide specific checkboxes to activate or modify modern banking channels.

• Internet & Mobile Banking: Requests for service activation, kit re-issuance, and resetting login or transaction passwords.

• Debit Card Services: Issuance of new or replacement ATM cards and options to block lost cards.

• Cheque Management: Requests for new personalized cheque books (25, 50, or 100 leaflets) and “Stop Payment” instructions for specific cheque numbers.

• Standing Instructions: Setup for recurring transfers (e.g., from Savings to RD) and Auto-sweep (Savings Plus) facilities.

   

3. Financial Planning & Government Schemes

Customers can manage their investments and social security benefits directly through these forms.

• Fixed Deposits (FD) & PPF: Services to change the tenure of an FD, reissue deposit receipts, or obtain TDS/interest certificates.

• Atal Pension Yojana (APY): Requests to modify monthly pension amounts (from ₹1,000 to ₹5,000) and authorize automatic debits.

• Direct Benefit Transfer (DBT): Seeding or deleting Aadhaar numbers to link the bank account with the NPCI mapper for receiving government subsidies (like LPG).

4. Specialized Services

The forms cover niche banking needs, including pension and locker management.

• Locker Services: Requests for new locker allotments (Small to Extra Large), adding nominees, converting from single to joint operation, or closing/breaking open a locker.

• Pension Services: Submission of Life Certificates and requests for pension slips or Form 16.

• Nomination: Modifying, adding, or deleting nominees for bank accounts or lockers using standard DA-1, DA-2, or DA-3 forms.

   

5. Mandatory Requirements & Processing

The bank emphasizes several procedural requirements for security and legal compliance.

• Mandatory Fields: Items marked with an asterisk (*) must be filled. Customers should only fill boxes relevant to the specific update they need.

• Documentation: Self-attested copies of identity/address proofs must be attached for verification against originals.

   

• Timelines: Requests are generally processed within 2 working days, while the delivery of physical kits or cheque books may take 7 to 15 working days.