How to Change e Mail ID in GST portal

To change the email ID on the GST Portal, you need to file an Amendment of Registration (Non-Core Fields). This does not require approval from a tax officer and is usually auto-approved within 15–20 minutes.

Here is the step-by-step process depending on your specific case.

Prerequisites to Change e Mail ID in GST portal

• You must have access to the new email ID (to receive the OTP for verification).

• For Companies/LLPs, keep the Digital Signature Certificate (DSC) ready.

• For Proprietorships, you can use an Electronic Verification Code (EVC).

Scenario 1: The Authorized Signatory is the Proprietor/Promoter

(Use this if the person whose email you are changing is also a Promoter/Partner/Proprietor)

1. Login to the GST Portal.

2. Navigate to Services > Registration > Amendment of Registration Non – Core Fields.

3. Click on the Promoter / Partners tab.

4. Click the Edit Button (blue pencil icon) next to the relevant person’s name.

5. Scroll down to the Email Address field and enter the New Email ID.

6. Click Save.

7. OTP Verification: The system will send an OTP to the NEW email ID and mobile number.⁷ Enter these OTPs to verify the contact details.

8. Once saved, go to the Verification tab.

9. Select the Authorized Signatory, enter the Place, and sign using DSC or EVC.

Note: Since this person is also the Authorized Signatory, the email will automatically update in the “Authorized Signatory” tab as well.

Scenario 2: The Authorized Signatory is a Different Person

(Use this if you are changing the email for a manager or authorized staff who is NOT a promoter/partner)

1. Login to the GST Portal.

2. Navigate to Services > Registration > Amendment of Registration Non – Core Fields.

3. Click on the Authorized Signatory tab.

4. Click Add New (if replacing a person) or Edit (if updating details for the same person).

   • If Adding New: Enter all details including the new email ID.

   • If Editing: Change the email ID field to the new one.

5. Click Save.

6. OTP Verification: Enter the OTP sent to the NEW email address.

7. Go to the Verification tab and submit using DSC or EVC.

Important Post-Submission Steps

1. Wait for 15 Minutes: You will receive an acknowledgment (ARN) on the old email/mobile

2. Confirmation: After successful validation, you will receive a “Changes Approved” message

3. Update Login Credentials (Optional): If you were using the email ID for login purposes (e.g., “Forgot Password” resets), the new email will now be the primary contact for all future OTPs and system-generated notices.

Troubleshooting 

• “Primary Authorized Signatory” Error: If you are adding a new person, you must first add them, submit the application, wait for approval, and then file a second amendment to uncheck the old signatory as “Primary” and check the new one.

• OTP Not Received: Ensure your spam folder is checked and that the new email address has no typos. The OTP goes to the new email you just entered, not the old one.

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