How to Change e Mail ID in GST portal

To change the email ID on the GST Portal, you need to file an Amendment of Registration (Non-Core Fields). This does not require approval from a tax officer and is usually auto-approved within 15–20 minutes.

Here is the step-by-step process depending on your specific case.

Prerequisites to Change e Mail ID in GST portal

• You must have access to the new email ID (to receive the OTP for verification).

• For Companies/LLPs, keep the Digital Signature Certificate (DSC) ready.

• For Proprietorships, you can use an Electronic Verification Code (EVC).

Scenario 1: The Authorized Signatory is the Proprietor/Promoter

(Use this if the person whose email you are changing is also a Promoter/Partner/Proprietor)

1. Login to the GST Portal.

2. Navigate to Services > Registration > Amendment of Registration Non – Core Fields.

3. Click on the Promoter / Partners tab.

4. Click the Edit Button (blue pencil icon) next to the relevant person’s name.

5. Scroll down to the Email Address field and enter the New Email ID.

6. Click Save.

7. OTP Verification: The system will send an OTP to the NEW email ID and mobile number.⁷ Enter these OTPs to verify the contact details.

8. Once saved, go to the Verification tab.

9. Select the Authorized Signatory, enter the Place, and sign using DSC or EVC.

Note: Since this person is also the Authorized Signatory, the email will automatically update in the “Authorized Signatory” tab as well.

Scenario 2: The Authorized Signatory is a Different Person

(Use this if you are changing the email for a manager or authorized staff who is NOT a promoter/partner)

1. Login to the GST Portal.

2. Navigate to Services > Registration > Amendment of Registration Non – Core Fields.

3. Click on the Authorized Signatory tab.

4. Click Add New (if replacing a person) or Edit (if updating details for the same person).

   • If Adding New: Enter all details including the new email ID.

   • If Editing: Change the email ID field to the new one.

5. Click Save.

6. OTP Verification: Enter the OTP sent to the NEW email address.

7. Go to the Verification tab and submit using DSC or EVC.

Important Post-Submission Steps

1. Wait for 15 Minutes: You will receive an acknowledgment (ARN) on the old email/mobile

2. Confirmation: After successful validation, you will receive a “Changes Approved” message

3. Update Login Credentials (Optional): If you were using the email ID for login purposes (e.g., “Forgot Password” resets), the new email will now be the primary contact for all future OTPs and system-generated notices.

Troubleshooting 

• “Primary Authorized Signatory” Error: If you are adding a new person, you must first add them, submit the application, wait for approval, and then file a second amendment to uncheck the old signatory as “Primary” and check the new one.

• OTP Not Received: Ensure your spam folder is checked and that the new email address has no typos. The OTP goes to the new email you just entered, not the old one.

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• Amend GST registration details
• Apply for cancellation of GST Registration
• Revoke GST registration if it is cancelled

Amending GST Registration :-

• Any change in details furnished at the time of registration must be submitted within 15 days from the date of such changes in Form GST REG 11.
  • Specific changes in Form GST REG 11  relating to Name of Business, Principal Place of
    Business, and details of partners or directors, karta, Managing Committee, Board of Trustees, Chief Executive Officer or equivalent, responsible for day to day affairs of the business  . After verification, an approval order by the officer is sent in Form GST REG 12  to amend the details within fifteen common working days from the date of receipt of application in Form GST REG 11 .such amendment shall take effect from the date of occurrence of the event warranting amendment.
  • Where the proper officer is of the opinion that the amendment sought  is either not warranted or the document furnished therewith is incomplete or incorrect, he may, by a notice in FORM GST REG 03 , within fifteen common working days from the date of receipt of the application in FORM GST REG 11 , require the registered taxable person to show cause, within seven common working days of the service of the said Form GST REG 03 , as to why the application submitted under shall not be rejected.
  • The taxable person seeking amendment shall file reply to the notice to show cause issued , in FORM GST REG 04  within seven days of the receipt of the said notice.
  • If the proper officer fails to take any action-

(a) within fifteen common working days from the date of submission of
application, or
(b) within seven days from the receipt of the clarification, information or
documents furnished by the applicant

The certificate of registration shall stand amended to the extent applied for and the
amended certificate shall be made available on the Common Portal.

• Where the change relates to any particulars other than those specified changes mentioned above, the certificate of registration shall stand amended upon submission of the application in GST REG 11  on the Common Portal of GSTN:
• Changes in business details that result in change of PAN number of the registered tax payer, require a fresh registration in Form GST REG 01

A taxable person who has voluntarily registered is allowed to apply for cancellation only after completion of 1 year of registration. An officer determines the effective date of cancellation after directing the taxable person to clear any tax arrears and penalty, if any.

Revoking a Cancelled GST Registration

• In case the registration is cancelled by an officer, a taxable person can apply for revocation by submitting Form GST REG 17 within 30 days from date of cancellation order.
• If the officer requires additional details or clarification, Form GST REG 03 is issued within 3 working days.
• The taxable person then needs to respond by providing requisite details in Form GST REG 04 (within 7 working days).
• If the officer is satisfied, the cancellation is revoked by issuing an order in Form GST REG 18 within 30 days from date of such application.
• If the officer is not satisfied, the revocation application is rejected in Form GST REG 05. Prior to this rejection, the taxable person will be issued a show cause notice in Form GST REG 19 and hearing.

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