Seeking objection/suggestion on draft for VB G RAM G Grievance Redressal Rules 2026
The Gazette of India
CG-DL-E-22052026-272817
EXTRAORDINARY
PART II—Section 3—Sub-section (i)
PUBLISHED BY AUTHORITY
No. 360] NEW DELHI, FRIDAY, MAY 22, 2026/JYAISTHA 1, 1948
MINISTRY OF RURAL DEVELOPMENT
(Department of Rural Development)
NOTIFICATION
New Delhi, the 22nd May, 2026
G.S.R. 401(E).— Draft of rules proposed to be made by the Central Government, in exercise of the powers
conferred by sub-section (1) of section 33 read with clause (f) and (o) of sub-section 2 of Section 33 and clause (d) of sub-section (3) of section 17 and sub-section (1) of section 25 of the Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin): VB – G RAM G (विकवित भारत – जी राम जी) Act, 2025 (36 of 2025),on or after the date of coming into force of the Act, are hereby published for the information of all persons likely to be affected thereby; and notice is hereby given that the said draft rules shall be taken into consideration after the expiry of a period of thirty days from the date on which copies of this notification as published in Official Gazette, are made available to the public;
Objections or suggestions, if any, may be addressed, within the stipulated period from the date of publication of this notification, to Shri Deepak Kumar, Under Secretary, Department of Rural Development, 2nd Floor, Kartavya Bhawan–3, New Delhi – 110001, or may be sent through e-mail at suggestion-vbgramg@gov.in
The objections or suggestions, which may be received from any person with respect to the said draft rules
before the expiry of the aforesaid period shall be considered by the Central Government.
DRAFT RULES
1. Short title and Commencement.— (1) These rules may be called the Viksit Bharat – Guarantee for Rozgar and
Ajeevika Mission (Gramin): VB-G RAM G (विकवित भारत – जी राम जी) – Grievance Redressal Rules, 2026.
(2) They shall come into force on the date of their publication in the Official Gazette.
2. Definitions.— (1) In these rules, unless the context otherwise requires, —
(a) “Act” means the Viksit Bharat—Guarantee for Rozgar and Ajeevika Mission (Gramin): VB—G RAM G
(विकवित भारत—जी राम जी) Act, 2025;
(b) “Digital Public Infrastructure for Redressal of Grievance” means an integrated digital system or platform, as
established, maintained, or designated by the Central Government, which is directly accessible to citizens for the
purpose of registration of grievances, and enables end-to end digital tracking, monitoring and disposal of such
grievances in a transparent, accountable and time-bound manner;
(c) “Grievance” means any complaint or representation submitted orally, in writing or through digital means,
preferably accompanied by the full name and contact details of the applicant or any other person, and relating to
any matter arising out of or connected with the implementation of the Scheme, including the matters referred to
in sub-section (2) of section 25 of the Act;
(d) “Grievance Redressal Authority” means any officer or body, appointed by the State Government by
notification, who is vested with the responsibility to receive, record, enquire, and redress grievances under these
rules, at the Gram Panchayat, Block, District, or any other tier as may be specified, and includes any officer
acting under the delegated authority;
(e) “Grievance Redressal System” means the institutional mechanism, comprising such authorities at such levels
as may be determined by the State Government, along with a digital platform provided by the Central
Government or the State Government, for the receipt, registration, enquiry, and disposal of grievances relating
to the implementation of the Scheme, in accordance with the provisions of the Act and these rules;
(f) “Implementing agency” includes any department of the Central Government or a State Government, a Zila
Parishad, Panchayat at intermediate level, Gram Panchayat or any local authority or the Government undertaking,
to undertake the implementation of any work taken up under the Scheme;
(g) “Intermediate level” means a level between the village and district levels as specified under clause (c) of
article 243 to the Constitution of India;
(h) “Notification” means a notification published in the Official Gazette, and the term “notify” or “notified”
shall be construed accordingly;
(i) “Scheme” means the Scheme notified by the State Government under sub-section (1) of section 3 of the
Act;
(j) All other words and expressions used herein and not defined, but defined in the Act of 2025 shall have the
meanings respectively assigned to them in the Act of 2025.
3. Establishment of Grievance Redressal Mechanism.— (1) The State Government shall establish a time-bound and
multi-tier grievance redressal mechanism at the Gram Panchayat, Block, District and State levels, and at such other tiers as may be specified.
(2) At least one designated day each week shall be fixed when officials shall be mandatorily available to receive
grievances at each level.
(3) The State Government shall specify:
(i) the manner of submission, registration, acknowledgement, and tracking of grievances;
(ii) clearly defined timelines for disposal of grievances and appeals as per Paragraph 28 of Schedule I of the
Act;
(iii) the escalation mechanism for grievances that are not disposed of within the specified period as per
Paragraph 28 of Schedule I of the Act;
(iv) the manner of disclosure of the status of enquiry and steps taken for redressal to the complainant in a
transparent manner, in accordance with Paragraph 28 of Schedule I of the Act;
4. Mode of Receipt of Grievances.— (1) A grievance may be submitted in person, by post, digitally, including through digital public infrastructure, orally or telephonically, including through designated helplines, to any office or authority designated for grievance redressal at the Ward, Gram Panchayat, Block, District, or State level.
(2) A Grievance Redressal Desk shall be established at every block in the district and at the district level. This desk shall facilitate:
(a) The receipt and registration of grievances;
(b) The provision of information and responses to enquiries relating to the implementation of the Act.
(3) Every grievance so received shall be recorded and duly registered on the Digital Public Infrastructure for Redressal of Grievance, as designated by the Central Government, and shall be acknowledged by the issuance of a dated receipt to the complainant.
(4) Upon registration of grievance, a unique registration number shall be generated and communicated to the
complainant, which shall be used for the purposes of tracking, monitoring, and disposal of the grievance.
(5) No grievance shall be refused or denied registration on any grounds, such as form, language, or mode of submission, etc.
5. Role of District Programme Coordinator.— The District Programme Coordinator or any official nominated by
him shall act as the Nodal Officer of the Grievance Redressal System at the district level and shall perform the following functions:
(a) Ensure that all grievances received are duly recorded, registered, and redressed through the Digital Public
Infrastructure for Redressal of Grievances, as established or designated by the Central Government;
(b) Forward all grievances received at the District level to the appropriate grievance redressal authority and
monitor their enquiry and disposal in accordance with the provisions of the Act and these rules;
(c) Ensure that the enquiry through spot verification or inspection and disposal is completed within seven
working days of receipt of the grievance and the corrective action is taken, and the Action Taken Report is
uploaded on the designated digital platform within a period of fifteen days;
(d) Where prima facie evidence of financial irregularity is revealed during preliminary enquiry or through
findings of the social audit report, the District Programme Coordinator shall, after obtaining legal advice, ensure
that a First Information Report is lodged and necessary proceedings are initiated;
(e) Ensure that the complainant is informed in writing, either physically or digitally, of the conclusions of the
enquiry and the steps taken for redressal;
(f) Ensure that the Action taken on grievances received by all implementing agencies shall be placed before
the meetings of the Intermediate Panchayat and the District Panchayat for review and monitoring;
(g) Submit quarterly reports, which shall include the number of grievances, the nature and category of
grievances, and the disposal and pendency of grievances, to the State Government.
6. Procedure for Disposal of Grievances.— (1) Enquiry through spot verification or inspection and disposal shall be
completed within seven working days of receipt of the grievance;
(2) After completion of the enquiry, the concerned authority shall initiate immediate corrective action, and the grievance shall be resolved within fifteen days;
(3) Failure to dispose of a grievance within seven working days at the level determined shall be treated as a contravention of the provisions of this Act and shall attract action in accordance with section 27 or any corresponding provision of this Act;
(4) The concerned authority shall inform the complainant in writing, physically or digitally, of the conclusions of the enquiry and the steps taken for redressal;
(5) Action taken on grievances received by all implementing agencies shall be placed before the meetings of the
Intermediate Panchayat and the District Panchayat for review and monitoring;
(6) Any grievance not resolved within fifteen days at the Ward, Gram Panchayat, Block or District level shall be
automatically escalated to the next higher level through Digital Public Infrastructure for Redressal of Grievance, and such escalations shall be continuously monitored electronically.
7. Procedure for Redressal of Appeals.— (1) Appeals against the orders of the Gram Panchayat shall lie before the
Programme Officer; appeals against the orders of the Programme Officer shall lie before the District Programme
Coordinator; appeals against the orders of the District Programme Coordinator shall lie before the State Grievance
Redressal Authority or any officer designated by the State Government;
(2) All appeals shall be filed within forty-five days from the date of the order;
(3) All appeals shall be disposed of within thirty days from the date of receipt.
[F. No. J-11015/2/2025-US- RE-V]
ROHINI R BHAJIBHAKARE, Jt. Secy.
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