Carrier Link for Google Voice

Carrier Link allows Workspace customers to easily add phone numbers and calling plans from a certified local carrier, leveraging a pre-configured multi-tenant implementation of SIP Link.

This simplifies the process of setting up a cloud phone system, allowing customers to make and receive calls with payment handled by their local carrier and minimal configuration. Carrier Link is especially helpful for small businesses that want a reliable connection without the hassle of setting up their own hardware.

We are launching this feature in 20 countries with our Carrier Link partners, Tata Communications and Telefonica Global Solutions, who have collaborated with Google Voice to offer services via alternative carriers.

Getting started

Admins: Contact one of our Carrier Link partners to get started. They will provision the SIP Link licenses and phone numbers, which you can then assign to users, desk phones, auto-attendants, and ring groups. Visit the Help Center to learn more about Carrier Link requirements.
End users: There is no end user action required.

Rollout pace

Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) June 15, 2026

Availability

Available to Workspace customers with SIP Link Standard and Premier subscriptions

Resources

Google Workspace Admin Help: How Carrier Link works
Google Workspace Admin Help: Set up Google Voice
Google Workspace Admin Help: Manage Carrier Link Number
Google Workspace Admin Help: Set up Voice desk phones for your organization
Google Workspace Admin Help: Set up an automated attendant
Google Workspace Admin Help: Set up ring groups
Google Workspace Updates Blog: Use SIP Link to link phone numbers from local carriers to Google Voice

Carrier Link for Google Voice is a feature for Google Workspace customers that allows businesses to add phone numbers and calling plans from certified local telecom providers directly to their cloud phone system. Built on a multi-tenant implementation of Google SIP Link, it eliminates the need for complex, manual hardware or session border controller (SBC) configuration. [1, 2]

Key Features

Simplified Management: Businesses can access standard features like voicemail transcription, ring groups, and auto-attendants while maintaining existing carrier agreements.
Billing Integration: Payment handles directly through the chosen local telecom provider instead of splitting invoices.
Global Availability: The service is rolling out across 20 countries through foundational launch partners. [1, 2, 3]

Official Certified Partners [1]

To deploy Carrier Link, Google Workspace administrators must buy licenses and provision numbers directly through Google-certified launch partners: [1, 2]

Tata Communications
Telefonica Global Solutions [2]

Deployment Rules

For Administrators: Admins must contact a certified partner to provision the necessary SIP Link licenses and phone numbers before assigning them in the Google Workspace Admin console.
For End Users: No manual activation or configuration is required on the user’s individual device or Google Voice application. [2]

To view full configuration prerequisites, administrators can review the deployment criteria outlined in the official Google Workspace Admin Guide. [1]