PSB Bank Complaint form regarding Non-receipt of core SMS Alerts from Download

This is the Punjab & Sind Bank Complaint Form Regarding Non-Receipt of Core SMS Alerts (2NonReceip… p. 1).

• Purpose: Used by customers who have registered for SMS alerts but are missing notifications for account transactions (2NonReceip… p. 1).

• Core Account Information Required:

  • Account number and holder’s name (2NonReceip… p. 1).
  • Registered mobile number and current network operator (2NonReceip… p. 1).

• Technical & Diagnostic Details Required:

  • Date from which the alert failure started (2NonReceip… p. 1).
  • Specific dates and amounts of the missed transaction alerts (2NonReceip… p. 1).
  • Indication if the mobile handset or operator was recently changed (2NonReceip… p. 1).
  • Handset specifications (Single SIM vs. Dual SIM) and connection type (Prepaid vs. Postpaid) (2NonReceip… p. 1).

• Internal Bank Verification Process:

  • Bank staff must check the customer’s active profile status in the system’s SMSREG menu (2NonReceip… p. 1).
  • Officials must cross-verify the phone number and account link in the database (2NonReceip… p. 1).
  • A formal dispute ticket is registered through the bank’s internal electronic platform (Ehelpline issue ID) (2NonReceip… p. 1).

• Explain the common technical reasons for SMS failure
• Provide contact avenues for the Punjab & Sind Bank customer care

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