4,000 GST Complaints Flood Consumer Helpline in First Week of Reforms

Surge in Consumer Grievances
Following the rollout of the GST 2.0 reforms on September 22, the National Consumer Helpline (NCH) registered a total of 3,981 GST-related complaints/calls within the first week (as of the following Thursday). This surge indicates widespread public dissatisfaction over the transmission of reduced tax rates.
Key Products Cited in Complaints
A large portion of the complaints centered on the pricing of essential goods and consumer durables. The most frequently cited categories in the grievances included:
- Milk Products
- Electronics Goods
- LPG (Liquefied Petroleum Gas)
Government Action and Monitoring
The Central Consumer Protection Authority (CCPA), which monitors the NCH, has forwarded over 2,700 complaints to the relevant authorities, including the Central Board of Indirect Taxes and Customs (CBIC), for further investigation and action against firms that have failed to pass on the tax benefits to the end consumer.

Source :- business-standard