View Google Chat usage metrics in Gemini reports dashboard

Admins can now access Google Chat usage metrics in the Gemini reports dashboard across both organization- and user-level reports.

At the organization level, this allows admins to track active Gemini users in Google Chat, analyze usage trends, and identify who benefits most from Gemini-powered summarization and generation features.

At the user level, admins can now view the level of Gemini adoption for specific users who actively engage with the app.

This launch also updates a few Gemini summarization interactions in Chat to “Active” as they are initiated by the user. Given this, you may see updated metrics reported for active users and overall usage of Chat.

Getting started

Admins: Visit the Help Center to learn more about Gemini reports.
End users: There is no end user impact or action required.

Rollout pace

Rapid Release and Scheduled Release domains: Available now

Availability

Business: Business Starter, Standard, and Plus
Enterprise: Enterprise Starter, Standard, and Plus
Education Add-ons: Google AI Pro for Education

Resources

Google Workspace Admin Help: Gemini Reports Dashboard Help
Google Developer Documentation: Gemini in Workspace Apps Activity Events

Google Workspace admins can now monitor Google Chat adoption and AI interaction trends directly inside the Gemini reports dashboard at both the organization and user levels. This visibility tracks how active users engage with Gemini-powered generation and summarization tools. [1]

Key Metrics Available

Organization-Level Metrics: Track the total count of active Gemini users in Google Chat. This helps you analyze overall usage trends and determine which departments or organizational units (OUs) benefit most from features like summarization and content generation. [1, 2]
User-Level Metrics: Identify specific employees who are actively using Gemini within their chat workflows. This helps assess license adoption and identify power users. [1, 2]
Updated Interaction Triggers: Several manual summarization interactions in Chat are now properly classified as “Active” user engagements. You may notice an uptick in overall reported active user metrics due to this precision change. [1]

Step-by-Step Instructions to Access the Dashboard

To view these metrics, follow these steps in your administrator portal:

Log in to your Google Admin Console.
In the left-hand navigation panel, go to Generative AI > Gemini Reports.
Choose either Org-level usage or User-level usage depending on the depth of details you need.
(Optional) Use the Organizational unit (OU) or Group drop-down filters in the top right to segment your staff.
(Optional) Adjust the built-in time filters to compare usage data across custom date ranges. [2, 3]

Troubleshooting Blank Dashboards

If the dashboard displays no data or feels incomplete, check the following variables:

License Allocation: Verify that employees have been correctly assigned eligible Gemini Workspace licenses (such as Gemini Business, Enterprise, or Education). [3]
Rollout Delay: Newly introduced metrics can take a short time to propagate fully across certain Workspace tenants. [3]
Feature Limits: For broader insights, check the “Adoption per App” charts. This reveals if specific teams have hit their temporary usage caps and require license upgrades. [4]