GST forgotten my password ? Steps to retrieve

By | November 8, 2016
(Last Updated On: November 8, 2016)

GST -forgotten my password

I have forgotten my password. How do I retrieve my password?

To retrieve your password, you need to perform the following steps:

1. Access the URL. The GST Home page is displayed.

2. Click the EXISTING USER LOGIN button.

GST forgotten  password

3. The Login page is displayed. Click the Forgot Password link, given below the LOGIN button.

GST forgotten password

4. The Forgot Password page is displayed. In the Username field, type the username that you created while enrolling with GST.

5. In the Type the characters you see in the image below field, type the captcha text shown on the screen.

6. Click the GENERATE OTP button. The One Time Password (OTP) will be sent to your registered e-mail address and mobile number.

GST forgotten password

7. In the Enter OTP field, enter the OTP that was sent to your e-mail address and mobile number.

8. Click the CONTINUE button.


In case your OTP is expired and you want to receive the OTP again on your e-mail address and mobile phone number, click the RESEND OTPlink.

GST forgotten password

9. In the New Password field, enter a password of your choice that you will be using from next time onwards.

10. In the Re-confirm Password field, reenter the password.


Password should be of 8 to 15 characters which should comprise of at least one number, one special character, one upper case and one lower case letter.

11. Click the CONTINUE button.

GST forgotten password

12. The Security Questions page is displayed. Enter the answers to security questions that you had mentioned during first-time enrolling with GST.

13. Click the SUBMIT button.

GST forgotten password

The message Your password has been successfully reset. Kindly login using the new password.” is displayed. You can login to the GST Common Portal using the new password from next time.

GST forgotten password

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