IDBI Bank Application for availing Door Step Banking services by Senior Citizen (above 70 years of age) / Differently-abled persons Download

The IDBI Bank Doorstep Banking Services Application Form allows eligible customers to request essential financial and non-financial services at their registered residence (Door-Step-… pp. 1-3).

The key points from this document include:

• Target Group: Senior citizens above 70 years of age (Door-Step-… pp. 1-2).
• Special Categories: Differently-abled, visually impaired, or infirm individuals with medically certified chronic illnesses (Door-Step-… p. 2).
• Account Status: The account must be fully KYC compliant (Door-Step-… p. 2).
• Operation Mode: Restricted to active accounts operated singly or jointly as “Either or Survivor” / “Former or Survivor” (Door-Step-… p. 4).

• Financial Requests (₹100): Cash pickup, cash delivery, cheque pickup, or RTGS/NEFT requests (Door-Step-… p. 2).
• Non-Financial Requests (₹50): Submission of KYC documents or Life Certificates (Door-Step-… p. 2).
• Failed Visits: Full fees apply if the bank agent reaches the house but cannot complete the service for reasons caused by the customer (Door-Step-… p. 4).

• Distance Restriction: Delivery is only available at the registered address and must be within a 5 km radius of the Home Branch (Door-Step-… p. 3).
• Cash Transaction Limits: The minimum allowed cash amount is ₹5,000, and the maximum is ₹25,000 per transaction (Door-Step-… p. 3).
• Frequency: Customers are restricted to one doorstep request per day (Door-Step-… p. 2).
• Timeline: Requests placed from your registered mobile number between 10:00 AM and 1:00 PM are processed same-day or by the next working day (T+1) (Door-Step-… p. 2). Post-1:00 PM requests are handled the next working day (Door-Step-… p. 2).

• Two-Way Verification: You must show your original ID proof to the visiting agent (Door-Step-… p. 5). You must also physically verify the agent’s official bank ID card before starting the transaction (Door-Step-… p. 5).
• Secure Code: You must share the unique Request Number received on your mobile phone with the agent for secure identification (Door-Step-… p. 5).
• Currency Condition: The bank will reject cut, soiled, mutilated, or counterfeit notes (Door-Step-… p. 3). If discrepancies are found later, the bank will deduct that value before crediting your account (Door-Step-… p. 3).
• Proof of Transaction: A successful online transaction triggers an SMS alert, which serves as your valid receipt (Door-Step-… p. 4).

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