How To make Complaint against insurance company

By | February 21, 2019
(Last Updated On: February 21, 2019)

How To make Complaint against insurance company

If you are unhappy with your insurance company

  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for contact details of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

  • If that does not happen or if you are unhappy with their solution you can:
    • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
      • Call Toll Free Number 155255 or
      • Send an e-mail to complaints@irda.gov.in
    • Make use of the Integrated Grievance Management System:
      • Register and monitor your complaint at www.igms.irda.gov.in
  • Send a letter or fax to IRDA with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send by post or courier to:
      Consumer Affairs Department
      Insurance Regulatory and Development Authority
      3-5-817/818, United India Towers, 9th Floor
      Hyderguda, Basheerbagh
      Hyderabad – 500 029
    • Or Fax to
      040-66789768

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About CA Satbir Singh

Chartered Accountant having 12+ years of Experience in Taxation , Finance and GST related matters and can be reached at Email : Taxheal@gmail.com

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