Work with delegated Gmail accounts from mobile devices

Previously, users could only work with delegated Gmail accounts through the web interface. We are updating the Gmail app for iOS and Android to allow delegates to read, manage, and compose emails on behalf of a delegator directly from their mobile devices.

This update removes a significant barrier for employees who rely on mobile devices for their daily productivity. For example, an administrative assistant can seamlessly handle urgent communications for an executive while away from the office, without needing to find a desktop computer.

When using the Gmail mobile app, delegates can now:

Switch between their own inbox and delegated accounts.
View unread message counts for delegated inboxes from the account menu.
See emails intermingled across delegated accounts and their own account using the mobile “All inboxes” view.
Send messages that allow recipients to view the specific “sent by” information in the mobile experience.

Administrators retain full control over delegation settings, including the ability to restrict delegation to specific organizational units. The mobile experience adheres to existing delegation policies and limits, such as supporting up to 1,000 unique delegates per account and 40 concurrent users. Delegators do not need to perform any additional setup to enable mobile access for their existing delegates.

Getting started

Admins: There is no admin control for this specific mobile feature; it follows existing delegation settings that you’ve configured for the web experience.
End users: To access a delegated account, ensure you have first been granted access via the Gmail web settings. Once granted, tap your profile picture in the Gmail app on Android or iOS and select the delegated account from the list. Visit the Help Center to learn more about delegating and collaborating on email.

Rollout pace

Rapid Release and Scheduled Release domains: Rolling out now with expected completion by July 8, 2026 (Android), and July 29, 2026 (iOS)

Availability

Available in early July to all Google Workspace customers, Workspace Individual subscribers, and users with personal Google accounts

Resources

Google Workspace Admin Help: Let users delegate access to a Gmail account
Google Help: Delegate and collaborate on email

Accessing a delegated Gmail account on your mobile device is straightforward. Once granted access via the web, you can now read, manage, and compose emails on behalf of the delegator directly from the Gmail app on your Android, iPhone, or iPad. [1, 2]

How to access the delegated account

Open the Gmail app on your mobile device.
Tap your Profile picture in the top right corner.
In the account menu that appears, locate the account marked as “Delegated“.
Tap the delegated account’s name to switch into that inbox. [1]

Key things to keep in mind

Initial Setup: The account owner must first grant you access via Gmail Settings > Accounts and Import on a computer. [1, 2]
Capabilities: Once in the delegated inbox, you can read, send, and delete emails for that account. When you send a message, the recipient will see the delegator’s email address, along with a note indicating it was sent by you as the delegate. [1, 2]
Limitations: Delegates cannot initiate Google Chat or change the account’s password. [1, 2]
Rollout: This mobile access feature is rolling out to users; if you do not see the delegated account, ensure your Gmail app is up to date. [1, 2]

If you are still having trouble, let me know:

What mobile operating system are you using (iOS or Android)?
Are you and the delegator using a personal Gmail or a Google Workspace account?

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