Improvement to in-room problem reporting for Google Meet

Improvement to in-room problem reporting for Google Meet hardware

Maintaining an enterprise-grade video conferencing environment requires visibility into the health of its devices. Google introducing new ways to see Google Meet hardware user-reported feedback directly in the Admin console.

We’ve also updated user-side feedback options to replace generic reporting with structured actionable feedback making it easier and more intuitive for room participants to report problems.

Redesigned user interface

The new feedback menu on Google Meet hardware now features responses that are tailored to the reporting context (In-Call, Out of Call, Live stream). These new feedback options collect better details, making it easier for admins to understand and troubleshoot the issue.

In-Call Feedback: Users are presented with call specific options to report a problem , like “Can’t see others” or “Poor audio or video quality.”

Improvement to in-room problem reporting for Google Meet hardware

Out-of-Call Feedback: When filing feedback from the touchscreen landing page, users now see a new set of join-related problems, including “Can’t join Meet call” and “Can’t join Teams call.”

Livestream Feedback: Users viewing large-scale livestreams will see dedicated options to report a problem.

Admin console improvements

The Google Meet hardware section of the Admin console now features enhanced monitoring tools. Feedback is no longer proxied as a background telemetry event; it is now a primary, sortable “device information” column within the device list.

Enhancements include two new columns on the device list page, including:

Last feedback submitted – A sortable column displaying the exact timestamp of a device’s most recent report, which can be filtered by 1, 3, 7, or 30 days. Clicking the timestamp opens a side panel containing specific feedback details.
Feedback in the last 28 days – A cumulative count of reports filed for a specific device over a rolling 28-day period, allowing for the identification of recurring faulty devices.

The Google Meet hardware device list featuring new “Last feedback” and “Feedback in last 28 days” columns

Admins can get more information about a specific “Last feedback” by clicking on the date, a side panel will open providing the specific feedback details:

The feedback side panel on the Admin console now shows the new set of problems customers have reported

In addition, google introducing a new “With feedback in last 7 days” filter, which instantly prioritizes devices with recent reports and repositions the feedback columns to sit next to the device name for immediate visibility.

A new filter to glance at devices with feedback filed in the last 7 days.

Getting started

Admins: Ensure the “Let users send feedback to Google” checkbox is selected in GMH Settings > Data Sharing > Feedback is ON at the domain or organizational unit (OU) where the device is enrolled. Visit the Help Center to learn more.
End users: Users can report feedback during or after a call or livestream via the “Report a problem” button. Visit the Help Center to learn more.

Rollout pace

Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on July 14, 2026

Availability

Available to all Google Workspace customers with Google Meet hardware devices

Resources

Google Meet Hardware Help: Get support for Google Meet hardware
Google Meet Hardware Help: View & edit device information
Google Meet Hardware Help: Monitor the health of devices
Google Meet Hardware Help: How to report a problem from a meeting room device

Google has introduced a major update to in-room problem reporting for Google Meet hardware, replacing generic reporting with context-aware, structured feedback. This update improves visibility for IT administrators by funneling user reports directly into the Google Admin Console as primary, sortable data. [1, 2]

Redesigned User Interface

Meeting room participants now see tailored, intuitive choices via the “Report a problem” button based on their current activity: [1, 2]

In-Call Feedback: Options focus on active call glitches, such as “Can’t see others” or “Poor audio or video quality”.
Out-of-Call Feedback: The touchscreen landing page offers join-related selections like “Can’t join Meet call” or “Can’t join Teams call”.
Livestream Feedback: Tailored reporting items appear when viewing large-scale events to isolate streaming-specific disruptions. [1]

Admin Console Improvements

Feedback is no longer buried as background telemetry. The Google Meet hardware section includes actionable fleet management columns: [1, 2]

Metric Column	Description	Administrative Benefit
Last feedback submitted	Displays exact timestamps of the most recent report; filterable by 1, 3, 7, or 30 days.	Open a detailed side panel instantly by clicking the timestamp.
Feedback in the last 28 days	Tracks a rolling, cumulative count of all reports filed per device.	Proactively flag recurring faults or systemic room layout issues.

“With feedback in last 7 days” Filter: Instantly isolates problematic devices, repositioning the feedback metrics directly next to the device name for immediate triage. [1]

How to Enable the Feature from Improvement to in-room

Administrators must explicitly verify that data sharing is active for the domain or specific Organizational Unit (OU): [1]

Log into the Google Admin console.
Navigate to Devices > Google Meet hardware > Settings.
Go to the Data Sharing panel.
Check the box to ensure “Let users send feedback to Google” is turned ON. [1, 2, 3]