How Turing unlocks human capability with Google Workspace

How Turing unlocks human capability with Google Workspace with Gemini

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“Featured in this video: Taylor Bradley, Vice President of Talent Strategy and Success, Turing

Executive summary: Turing operates at the forefront of artificial intelligence, partnering with the world’s leading AI labs to advance frontier model capabilities across reasoning, coding, agentic behavior, multimodality, multilinguality, advanced STEM reasoning, and other real-world, economically valuable tasks.It applies this expertise to build real-world AI systems that address mission-critical priorities for enterprises. Internally, Turing uses Google Workspace as its collaboration foundation and integrates Gemini into daily workflows, shifting how work gets done and moving the focus from human headcount to human capability.

Across teams, Gemini is used to improve communication, streamline workflows, and unlock new ways of working. Employees use prompts like “Diplomatic Dispatch” to deliver clearer, more constructive feedback, while HR teams leverage custom Gems as a safe, compliant sandbox to experiment with new tools, such as simulations for practicing difficult conversations using Gemini’s voice capabilities. Turing also uses creative tools like Flow and Veo to generate internal content and drive engagement. The impact has been significant: by building an AI-powered assistant for its people operations help desk, Turing reduced response times by 33% within 48 hours and now automates 80% of its 60,000 annual tickets. This has freed teams to spend more time on complex, human-centered interactions, improving overall employee experience while dramatically increasing operational efficiency.

Challenge: Turing needed to scale internal operations and support functions, particularly within HR and people operations, without increasing headcount. High volumes of repetitive support requests and difficult, time-intensive communication workflows limited team capacity and reduced the time available for high-impact, human-centered work.

Solution: Turing adopted Google Workspace with Gemini to make AI accessible across everyday workflows. Teams were encouraged to experiment with practical use cases, from improving communication to automating support processes. HR teams use custom Gems as a secure, compliant environment to test and deploy AI-driven tools, including conversational simulations and AI-powered help desk assistants. By integrating Gemini into communication, support, and experimentation workflows, Turing enabled teams to build and iterate quickly without relying on heavy engineering resources.

Results: With Google Workspace with Gemini, Turing has significantly increased operational efficiency while improving the human experience of work. AI now handles 80% of people operations support tickets, reducing response times by 33% and freeing teams to focus on the 20% of cases that require empathy and judgment. Employees are also communicating more effectively, experimenting with new tools safely, and building solutions that enhance their own workflows. By shifting the focus from headcount to capability, Turing has created a more scalable, human-centric model of work where AI augments people, giving them more time to focus on meaningful, high-value interactions.